Who We Are

Last Updated: August 19, 2025

Neueal Systems L.L.C-FZ , Company Number 2535798, Registered Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our Platform at https://woo-ai.com/. We comply with UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL), as well as applicable international data protection laws such as the EU General Data Protection Regulation (GDPR) for relevant users.
By using the Platform, you consent to the practices described herein. If you do not agree, please do not use the Platform. We act as the data controller for your personal data.

Information We Collect

We collect the following types of information:
● Personal Information: Data you provide voluntarily, such as your name, email address, phone number, billing address, payment details, and any other information submitted during account creation, purchases, support requests, or surveys.
● Usage Data: Automatically collected information about your interactions, including IP address, browser type and version, device information (e.g., OS, unique identifiers), pages visited, time and date of visits, clickstream data, and referral sources. This is collected via cookies, web beacons, and similar technologies.
● Payment Data: Credit card numbers, expiration dates, and security codes are handled securely by third-party payment processors (e.g., Stripe); we do not store full payment details but may retain transaction IDs and partial card information for records.
● User Content: Any content you upload or submit, such as Digital Products, reviews, comments, or communications with Sellers or support.
● Location Data: Approximate location based on IP address for fraud prevention and compliance, but we do not collect precise geolocation without consent. We do not collect sensitive personal data (e.g., racial origin, health data) unless voluntarily provided and necessary.

How We Use Your Information

We use your information for the following purposes, based on legitimate interests, consent, or contractual necessity:
● To provide, operate, and maintain the Platform (e.g., processing purchases, delivering licenses, personalizing recommendations via our Agent Finder).
● To improve and develop the Platform (e.g., analyzing usage patterns, troubleshooting issues, conducting A/B testing).
● To communicate with you (e.g., sending order confirmations, updates, newsletters, or responding to inquiries; marketing communications require opt-in consent).
● For security and fraud prevention (e.g., detecting suspicious activity, verifying identities).
● For analytics and research (e.g., aggregating data to understand trends, using tools like Google Analytics).
● To comply with legal obligations (e.g., tax reporting, responding to UAE authorities).
● For business purposes (e.g., audits, mergers, or enforcing our rights).

Sharing Your Information

We share your information only as necessary:
● With service providers and vendors (e.g., cloud hosting like AWS, payment processors, email services) who are bound by confidentiality and data protection agreements.
● With Sellers to fulfill purchases (e.g., sharing your email for license delivery or support).
● In connection with business transfers (e.g., if we are acquired, your data may be transferred as an asset).
● As required by law, regulation, or legal process (e.g., subpoenas from UAE courts or international authorities).
● To protect rights, safety, or property (e.g., sharing with law enforcement in cases of fraud). We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Tracking

We use cookies, pixels, and similar technologies to enhance functionality, analyze usage, and deliver personalized content. See our separate Cookie Policy for detailed information on types of cookies, purposes, and management options.
For users in regions requiring consent (e.g., EU under ePrivacy Directive), we provide a consent banner upon your first visit.

Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption (e.g., SSL/TLS for transmissions), access controls, firewalls, and regular security audits, in compliance with UAE PDPL and ISO standards.
However, no method of transmission or storage is 100% secure; you transmit data at your own risk. We will notify you and relevant authorities of any data breaches as required by law.

Your Rights

Depending on your location, you have the following rights:
● Access: Request a copy of your personal data.
● Rectification: Correct inaccurate or incomplete data.
● Erasure (“Right to be Forgotten”): Delete your data under certain conditions.
● Restriction: Limit processing in specific scenarios.
● Objection: Object to processing based on legitimate interests or for direct marketing.
● Portability: Receive your data in a structured format.
● Withdraw Consent: Where processing relies on consent. UAE residents can exercise rights under PDPL; EU/UK users under GDPR. To exercise rights, contact our Data Protection Officer at hello@woo-ai.com with verification details. We respond within 30 days (extendable under law). You may also complain to the UAE Data Office or your local supervisory authority.

Children’s Privacy

The Platform is not intended for children under 16 years old. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete it promptly. Parents/guardians should contact us if they believe their child has provided data.

International Transfers

Your data is primarily processed and stored in the UAE. It may be transferred to countries outside the UAE (e.g., USA for cloud services) where data protection laws may differ. We ensure adequate safeguards, such as standard contractual clauses or adequacy decisions, especially for EU data under GDPR.

Changes to Policy

We may update this Privacy Policy to reflect changes in practices or laws. We will notify you of material changes via email or prominent notice on the Platform. Your continued use constitutes acceptance. Review this Policy periodically.

Contact Us

For questions, requests, or complaints, email hello@woo-ai.com or write to: Neueal Systems L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. For data protection matters, contact our Data Protection Officer at the same email.